Contact & Support

Need help, have a question, or want to give feedback? We’re here for you!

How to Get Support

• Email:

  • support@forjinn-platform.example
  • For urgent issues, mark as “Urgent” in the subject line

• Ticket System:

  • Open a ticket in the platform’s support portal (link available in your user menu)
  • Track progress and history of your cases

• Chat/Community:

  • Join our Discord/Forum (links on homepage and about us)
  • Community members and moderators often answer quickly

Troubleshooting First Steps

• Search our Documentation, FAQ, and Knowledge Base—common issues and solutions are listed there
• For how-to guides, see Onboarding Guide and Best Practices
• Use built-in help/chat widget (bottom right in the UI)

What to Include for Fastest Support

• Account/workspace name
• Steps to reproduce (screenshots, flow export)
• Error messages and time of issue
• Environment (cloud, Docker, version)

Escalation Policy

• For emergencies (outages, data loss, security): use Support SLA contacts and phone/hotline (if available).
• Issues are triaged by severity; you’ll receive a response within stated SLA or faster.

Feature Requests & Feedback

• Use community board or ticket system to propose improvements, new connectors/nodes, or UI tweaks.
• Roadmap is guided by user feedback and business need—make your voice heard!

Data & Privacy

• All support data is processed under our Privacy Policy.
• For sensitive/regulated data, request encrypted channel or NDA before sending.

Don’t hesitate—reach out anytime for setup help, bug reports, platform questions, or roadmap discussion!