contact support

If you encounter issues that are not covered in the Frequently Asked Questions (faq) or require personalized assistance, InnoSynth-Forjinn provides several channels for contacting support.

Before Contacting Support

To help our support team assist you more efficiently, please gather the following information before reaching out:

• Detailed Description of the Issue: Explain what happened, what you were trying to do, and what you expected to happen.
• Steps to Reproduce: Provide clear, step-by-step instructions on how to replicate the issue.
• Error Messages: Copy and paste any exact error messages you received (from the UI, chatflow logs, or agent execution logs).
• Screenshots/Screen Recordings: Visual aids can be extremely helpful.
• Chatflow/Agent Name: If the issue is related to a specific chatflow or agent, provide its name.
• Browser and Operating System: Specify the web browser (e.g., Chrome, Firefox) and operating system (e.g., Windows, macOS, Linux) you are using.
• Time of Occurrence: When did the issue first occur?

Support Channels

Depending on your InnoSynth-Forjinn deployment and service agreement, you may have access to one or more of the following support channels:

1. In-App Support / Help Widget:

   • Many platforms include an in-app help widget (often a chat icon or "Help" button) that allows you to submit a support ticket directly from the application. This is often the quickest way to get assistance.

2. Email Support:

   • You can typically send an email to a dedicated support address. This is suitable for non-urgent issues where you can provide detailed information.
   • Support Email: support@innosynth.org || hello@forjinn.com

3. Community Forum / Knowledge Base:

   • InnoSynth-Forjinn might have a community forum where you can search for answers, ask questions, and interact with other users and experts. A knowledge base often contains articles and guides.
   • Community Forum URL: https://innosynth.org/community

4. Dedicated Support Portal:

   • For enterprise users or specific service agreements, there might be a dedicated support portal where you can log tickets, track their status, and communicate with the support team.

5. Phone Support:

   • For critical issues, contact support at :+91 82487 00443. Check your service agreement for operating hours.

Always choose the most appropriate support channel based on the urgency and nature of your issue. Providing comprehensive details will significantly speed up the resolution process.